Complaint handling process - updated contact details

If your complaint relates to AustChoice Investment Service you can contact the Financial Ombudsman Service.

The dispute resolution previously conducted by the Financial Industry Complaints Service (FICS) is now conducted by the Financial Ombudsman Service Limited (FOS). FICS merged with the Banking and Financial Services Ombudsman (BFSO) and Insurance Ombudsman Service (IOS) to form the national FOS on 1 July 2008. The contact details for the FOS are:

Telephone: 1300 780 808
Facsimile: (03) 9613 6399
Website: www.fos.org.au
Email: info@fos.org.au
Mail: GPO Box 3, Melbourne Victoria 3001

If your complaint relates to AustChoice Super you can contact the Superannuation Complaints Tribunal (SCT)

The new contact details for the SCT are:
Phone: 1300 884 114
Address: Locked Bag 3060 Melbourne, VIC 3001